Work At Home - Supervisor (Third Party Collections)
Unifin
- Ciudad de Guatemala
- Permanente
- Tiempo completo
- Handle a team of Third Party Collectors
- Ensure proper staffing levels and effective customer service
- Work with the Operations Manager to plan and schedule production activities
- Administer performance improvement plans
- Assist in monitoring the production practices and set the schedules as required
- Participate in strategic planning and goal-setting
- Conduct timely and effective quality assurance reviews and coordinate with QA Department
- Analyze business requirements and customer needs
- Ensure compliance with company policies and regulations
- Other duties may be assigned
- At least 2 years of proven work experience as Operations Supervisor/TL/TM in a International third party collections
- At least 2 years of BPO experience in International third party collections
- A total 5 years of experience in BPO industry
- Hands-on experience implementing operational processes
- Excellent project management skills
- Knowledge of operational principles and policies
- Organizational skills and attention to detail
- Excellent communication skills
- Knowledge in MS Office systems
- Knowledge in Google Docs, Forms, Sheets (optional)
- Willing to work in a rotational shift environment
- Willing to work from home or at a local area site
- Experience in different tools such as Sales Force, Zendesk, Twilio, Avaya, ticketing tools and Ujet is a plus.